in a healthcare or call center environment - Knowledge of healthcare
field - Customer service and call center background. - Outbound sales, and
of a group of call center associates. This position ensures
of a group of call center associates. This position ensures
a customer service or call center role is a plus.
service, preferably in a call center or similar environment. - Strong
of a group of call center associates. This position ensures
The Role As a Call Center Representative, you’ll manage both
college education. No prior call center experience is required - Ability
college education. No prior call center experience is required - Ability
a 24x7 phone based call center environment. The Available Shifts
college education. No prior call center experience is required - Ability
experience in either a call center, or alternatively, prior work
maximize revenue and meet call center sales objectives - Administrative Tasks:
in the customer service, call center operations, or related professional
years of experience in call center or customer service roles
managing and optimizing our call center operations while ensuring exceptional
of a group of call center associates. This position ensures
of a group of call center associates. This position ensures
Listen carefully to contact center calls and audit all info
logistics or customer support call center role (preferred). - Excellent verbal
Job Responsibilities - Lead and oversee the onboarding team to ensure a seamless client activation process. - Formulate and implement effective onboarding strategies aimed at maximizing customer adoption. - Collaborate with sales, support, and product teams to improve the overall onboarding experience. - Provide training and guidance to clients on system setup, features, and best practices. - Track client progress, address any challenges, and maintain high levels of customer satisfaction. Required Qualifications - A minimum of 3 years of experience in customer onboarding, customer success, or implementation. - Excellent leadership and communication abilities. - Familiarity with cloud-based solutions, SaaS, or call center technologies. - Proficiency in English and Arabic. - Experience in the GCC market will be considered an advantage.
call calibration sessions for call center staff. - Perform other duties
As a Telecom and Call Center Systems Integrator at SWATX,
Hilton Garden Inn Job Call Center and Reservations