Job ID SNS-0916

Posted On

16-Mar-2025

(0 days ago)

Job type

Contract

Sector

Technology

Tickets to be opened through various channels including Web browser, Desktop client, Mobile Application, Email, SMS, Chatbot and Call center (System to be provided by DNEC).
Incident and Request Lifecycle Management.
Escalate complex matters to next level support.
Contribute FAQ's and Knowledge Article.
Customer Survey Feedback.
Call Quality and Auditing.
Service Desk Training and Improvement Plan.
Provisioning of End User Accounts.
Password Resets.
End User Software Provisioning.
Communication and Alerts.
Second Level Case Handling.
IT Software Provisioning.
End Point Devices Management (Laptops, Desktop, Mobile Phones).
Employees hire to retire support.
Workplace IMAC (Installation, Moves, Additions and Changes) support.
UCS (Unified Communication System) / IP Telephony Management.
Multi-Function Printers/Scanners Management.
Digital Signage Management.

Digital & Technology Support Technician