Customer Support Executive

dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.

As part of dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Customer Support Executive, you will be responsible for helping the users with their concerns, inquiries and suggestions. You will also be responsible for delivering the company's point of view to the clients and delivering the voice of the customers to the company management.

KEY RESPONSIBILITIES

• Communicate with clients through various channels (Live chat, Email, Ticket form, Facebook Messages, Twitter & Instagram) and provide product and service information by resolving product and service problems;
• Generate sales leads that develop into new customers;
• Improve customer service experience and help create engaged customers;
• Take ownership of customers' issues and follow problems through to resolution;
• Keep accurate records and document customer service actions and discussions;
• Analyse statistics and compile accurate reports;
• Maintain an orderly workflow according to priorities;
• Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution.