IT Helpdesk

Role Overview

We are looking for a skilled IT Helpdesk Technician with 2–3 years of hands-on experience in network cabling, fiber optics, and basic network troubleshooting. This role involves maintaining and troubleshooting LAN/WAN connectivity, handling cable standards and stock, and ensuring the health of network racks and passive network infrastructure. Candidates with a strong foundation in structured cabling and a proactive attitude toward IT support are encouraged to apply.

Key Responsibilities

• Perform crimping, testing, and installation of LAN/WAN network cables.
• Install and maintain fiber optics and passive network components.
• Troubleshoot basic network and Wi-Fi connectivity issues.
• Assist in LAN cabling project execution and ensure adherence to structured cabling standards.
• Maintain and organize IT stock inventory related to cabling, network devices, and accessories.
• Conduct periodic checks on network rack health and update status documentation.
• Understand and implement cable types, cable brand specifications, and structured cabling systems.
• Provide support for CCTV systems and data room setups.

Requirements

• 2+ years of hands-on experience in IT Helpdesk or related technical support roles.
• Strong understanding of network cabling, fiber optics, and cable standards.
• Proficiency in cable crimping, LAN/WAN cable testing, and passive network component handling.
• Basic troubleshooting knowledge for wired and wireless networks.
• Familiarity with data room preparations and CCTV installations.
• Effective documentation and stock tracking skills.
• Network+ Certification (or equivalent practical experience).
• Strong communication skills and a collaborative mindset.

Nice-to-Have Skills

• Prior experience supporting structured cabling projects in office or data center environments.
• Basic knowledge of switch configurations and rack cable management.
• Familiarity with network diagram tools or basic documentation platforms.
• Understanding of ITIL practices or ticketing systems.

What We Offer

• Opportunity to work with an experienced and dynamic IT infrastructure team
• Professional growth in a structured and technology-driven environment
• Exposure to enterprise-grade networking technologies and systems
• Supportive team culture and knowledge-sharing environment