IT Support Specialist

About the Role:

We are seeking a reliable and service-oriented IT Support Specialist to provide first-line technical assistance to our staff. This role ensures that all employees have the tools and support they need to operate efficiently and with minimal downtime.

Key Responsibilities:

• Respond to IT support requests via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues on desktops, laptops, printers, and mobile devices.
• Install and configure computer systems and applications.
• Maintain IT inventory and log all support interactions and resolutions.
• Assist in setting up workstations and IT equipment for new employees.
• Escalate unresolved issues to the IT Administrator or external vendors.
• Provide basic training and guidance to staff on system usage and security practices.

Requirements:

• Diploma or Bachelor’s degree in IT, Computer Science, or related field.
• 1–3 years of experience in technical support or helpdesk roles.
• Good knowledge of Microsoft Windows, Office 365, and desktop troubleshooting.
• Strong communication and interpersonal skills.
• Ability to work independently and handle multiple tasks efficiently.