Banking Technical Support Specialist
- TAWANTECH
- الرياض السعودية
- Full-time
وصف الوظيفة
Job Summary:
We are seeking an experienced Banking Technical Support Specialist to join our IT operations team. The ideal candidate will have a strong background in banking systems and technologies, with proven experience in resolving technical issues, supporting core banking applications, and ensuring service continuity for financial operations.
Key Responsibilities:
- Provide 2nd-level technical support for core banking platforms, online banking, and payment systems.
- Troubleshoot and resolve incidents related to application performance, user access, integration failures, and data inconsistencies.
- Monitor system alerts and logs, identify root causes, and apply corrective actions to prevent recurrence.
- Coordinate with vendors, internal IT teams, and business users to escalate and resolve high-impact issues.
- Assist in testing and deploying new banking system features, updates, and patches.
- Prepare technical documentation, support guides, and training materials for IT and end-users.
- Ensure adherence to ITIL standards, change management processes, and service SLAs.
- Provide on-call support and after-hours troubleshooting when required.
متطلبات الوظيفة
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- Minimum of 5 years experience in technical support within the banking or financial services industry.
- Hands-on experience with core banking systems (e.g., Temenos T24, Flexcube, Finacle, or similar).
- Good knowledge of payment gateways, SWIFT, ATM/POS systems, and electronic channels.
- Familiarity with databases (Oracle, SQL Server), APIs/web services, and system integration tools.
- Strong analytical, troubleshooting, and communication skills.
- Ability to work under pressure and handle multiple support tickets efficiently.
- ITIL certification is a plus.
Preferred Skills:
- Scripting (PowerShell, Bash, or Python) for automation or log analysis.
- Experience with monitoring tools (e.g., Zabbix, Nagios, Splunk).
- Understanding of cybersecurity standards in banking environments.