Executive Director - Visitor & Community Services (COR424)

Qiddiya Investment Company is excited to invite applications for the position of Executive Director - Visitor & Community Services. This role will oversee all areas of the Visitor and Community Services function within the DMMO, working cross-functionally across the wider Qiddiya ecosystem.

Primary Responsibilities

• Develop a customer-centric Visitor & Community Services Strategy to enhance visitor and resident experiences, including strategic and tactical plans, objectives, KPIs, and initiatives
• Serve as the ‘voice of the visitor’ by designing, supporting, measuring, and improving the visitor journey across all touchpoints in collaboration with internal and external stakeholders
• Develop and manage world-class visitor experience centres using innovative technology and creative solutions
• Monitor and analyze visitor experience metrics, setting benchmark KPIs based on leading global destinations
• Ensure consistency of the visitor experience across Qiddiya City and its districts by coordinating with asset-level operators
• Design and deliver visitor experience training and education programs for all relevant stakeholders
• Regularly review visitor offerings and lead the implementation of improvement initiatives
• Build sector knowledge through continuous research, insights, and participation in industry events
• Manage the assets incentives program to drive high standards in visitor experience across all assets
• Develop and execute a destination management strategy to mitigate negative tourism impacts on local communities
• Foster positive local sentiment towards tourism through proactive community engagement initiatives
• Create and implement communication plans to inform communities via appropriate channels
• Develop benchmarking tools to monitor and measure community sentiment
• Perform executive duties as a member of the DMMO leadership team, including reporting and additional responsibilities as assigned by the Head of DMMO
• Adapt to evolving organizational needs with flexibility in duties and responsibilities as Qiddiya City and the DMMO grow