Specialist, CRM

Who Are We❓

Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be.

But don’t just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

The Job in a Nutshell💡

Mrsool is seeking a Specialist, CRM to drive customer engagement, optimize CRM processes, and enable data-driven marketing strategies. This role is critical in ensuring the accuracy of customer data, executing targeted campaigns, and delivering actionable insights to drive retention and growth. You will own the CRM system, champion data excellence, and support business functions with segmentation, campaign execution, and customer journey improvements.

If you're a data-driven CRM expert who thrives in fast-paced environments and wants to make an impact, we’d love to hear from you. Apply today!

What You Will Do💡

1- Own and manage the CRM system, ensuring data integrity, accuracy, and seamless integration with other platforms.
2- Analyze customer data to uncover insights, trends, and opportunities for personalized campaigns and customer experience improvements.
3- Design, execute, and monitor CRM marketing campaigns, including email, lead nurturing, and customer retention initiatives.
4- Build and manage customer segments based on behavior, demographics, and transactions to enable precision targeting.
5- Identify process gaps and implement enhancements to improve CRM workflows, campaign performance, and operational efficiency.

6- Act as the CRM system champion, providing training and ongoing support to internal teams to maximize platform usage and capabilities.
7- Collaborate with marketing, sales, and customer service teams to align CRM strategies with broader business objectives.
8- Ensure full compliance with data privacy regulations (GDPR, local data laws), safeguarding customer data and maintaining trust.
9- Continuously monitor CRM performance, campaign metrics, and user feedback to optimize tactics and recommend improvements.
10- Stay ahead of industry CRM trends and technologies, driving innovation in customer engagement and lifecycle management.