Operation Officer
- Unison Consulting Pte Ltd
- Dubai - United Arab Emirates
- Full-time
وصف الوظيفة
- Input DDA registration, amendments, and cancellations, generate payment or any other tasks related to DDA system.
- Process of all after-sales service requests cater to our customers’ banking requirements and deliver as per agreed SLA/TAT.
- Prepare all customers’ letters (LL, NOC, Clearance, Mortgage Release, AECB, , etc.) and follow up with the signatories to obtain signature and register the letter in the system.
- Handle all the loans closure requests received from branch networks, call Centers and/or other banks by completing required system entries.
- Prepare all the mortgage release docs and the collateral handover acknowledgment to Customer/ADIB and follow-up with the concerned teams to receive the signed acknowledgment form.
- Register all transactions related to evaluation fees based on Home Finance products.
- Register / reconcile all transactions in Nostro / Internal Accounts related to Home Finance product with Finance Department.
- Process customers deferment requests and ensure the EMI is released.
- Update customer details on the AECB system as per instructions received.
- Provide timely responses to internal teams (Customer Service, Call Center, Admin, Collection, Risk, Legal, Audit, Finance, Treasury, IT) for operations-related inquiries.
- Coordinate with external stakeholders (banks, insurance providers, archival vendors, etc.) to support customer operations.
- Liaise with ITD to log and follow up on system-related issues.
- Maintain accurate collateral records of all Home Finance customers and update collateral inventory logs accordingly.
- Flag any incidents to the Dept head and support follow-up actions as directed by the line manager.
- Adhere to requirements / guidelines provided by internal stakeholders such as Compliance/Risk/Audit and escalate any issues that require attention in processing loans in case of deviations observed to the Director / Head of Home Finance Operations.
- Prepare reports on declaring insurance (Car, Par and Life) to be sent monthly to the line manager for review and confirm.
متطلبات الوظيفة
- Sound knowledge of Home Finance loan booking processes, after-sales service procedures and policies.
- Strong understanding of both Sharia-compliant and conventional banking practices.
- Proficient in using banking systems and applications, including Newgen, T24, DDS, ICCS and AECB.
- Skilled in Microsoft Word and Excel, with the ability to prepare and maintain operational reports and MIS.
- Excellent verbal and written communication skills; able to convey information clearly and professionally.
- Demonstrated ability to work under pressure and collaboratively in a team environment.
- Well-organized and detail-oriented, with effective planning and time management capabilities.
- Customer-focused mindset with a proactive approach to resolving issues and ensuring service excellence.
- Adaptable and capable of working with individuals from diverse backgrounds and functions.
