Analyst, Optimization Performance

Who Are We❓

Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be.

But don’t just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

The Job in a Nutshell💡

We’re looking for a data-savvy Optimization Performance Analyst to join our team. In this role, you’ll take full ownership of key operational KPIs—driving improvements through data analysis, experimentation, and cross-functional collaboration. You’ll be working closely with teams across Operations, Logistics, Product, Finance, and Engineering to turn data into impact.
If you're analytical, action-oriented, and ready to influence operational performance at scale—we want to hear from you. Apply now!

What You Will Do 💡

• Own and monitor key performance metrics such as Success Rate, Cost Per Order, and Delivery Time.
• Build and maintain dashboards and alerts to track trends, anomalies, and SLA compliance.
• Identify performance issues and propose data-driven solutions to close gaps.
• Write advanced SQL queries to extract, clean, and analyze large-scale operational data.
• Conduct root cause analysis on inefficiencies (e.g. courier performance, offer acceptance).
• Design and execute experiments (A/B tests, pilots, pricing tweaks, etc.) to validate hypotheses.
• Collaborate daily with Operations, Product, Finance, and Customer Support teams.
• Communicate insights clearly to stakeholders and track the impact of implemented changes.
• Project manage Optimization-led initiatives across their lifecycle—from ideation to rollout.