Trainer Assistant
- Nasoft.eg
- مدينة الشيخ زايد، الجيزة، مصر
- Full-time
وصف الوظيفة
Nasoft is hiring for 4tel, an enthusiastic Assistant Trainer to help improve the performance of the call center team through continuous training and support. The Assistant Trainer should be able to track employee progress and provide guidance to ensure optimal performance in the work environment.
Responsibilities
- Assist trainers in organizing and coordinating training sessions for the call center team.
- Monitor the performance of new employees and help them improve their skills.
- Provide individual and group feedback to employees based on their call performance.
- Ensure employees follow company processes and procedures.
- Assist in developing and updating training content based on the team's needs.
- Provide support to employees during the training period and help resolve any issues they encounter.
- Monitor employees’ adherence to call quality standards and organizational procedures.
- Responsible for Learning and Development, ensuring that training programs align with employee growth and company objectives.
إمتيازات الوظيفة
- 2 Days Off.
- Health, and social insurance.
- Professional development opportunities.
متطلبات الوظيفة
Requirements and Skills
- Previous experience in call center or training roles.
- Strong communication skills with individuals and groups.
- Strong problem-solving and time management skills.
- Good knowledge of training techniques and learning methods.
- Ability to handle difficult situations and provide effective solutions.
- Strong organizational and administrative skills.
- Very good at excel
- Proficiency in English.
