VOIP Technical Support
- Nasoft.eg
- مدينة الشيخ زايد، الجيزة، مصر
- Full-time
وصف الوظيفة
Nasoft is hiring for 4tel, Join a fast-growing telecom company and play a key role in supporting VOIP services, troubleshooting issues, and ensuring seamless communication for clients.
Key Responsibilities
- Provide first-line support for customers facing technical issues related to VoIP and call center systems.
- Troubleshoot and resolve technical problems via phone, email, or live chat.
- Diagnose and identify hardware or software-related issues.
- Assist customers in configuring and setting up their systems.
- Escalate complex issues to higher-level technical support teams when necessary.
- Document all customer interactions and technical resolutions in the ticketing system.
- Follow up with customers to ensure issues are resolved and to provide updates.
- Maintain knowledge of product features, updates, and common troubleshooting steps.
- Collaborate with internal teams to resolve customer concerns and enhance the product.
إمتيازات الوظيفة
- Working days: 5 days
- Working Hours: 8 Hours
- Health, and social insurance.
- Learning & Development.
- Competitive salary and growth opportunities.
متطلبات الوظيفة
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field
- Minimum of 1 year of experience in a technical support role, preferably with VoIP systems.
- Basic understanding of VoIP systems and call center technologies.
- Familiarity with operating systems, network configurations, and telecommunication hardware.
- Proficiency in using ticketing systems and CRM platforms.
- Customer-focused attitude with a passion for providing exceptional service.
- Basic knowledge of networking concepts (e.g., IP addressing, DNS, DHCP).
- Ability to document issues and resolutions.
- Excellent communication skills in both Arabic and English.
