ServiceDesk Engineer - End User & Endpoint Management - Preferably Syrian

We are seeking a proactive and technically skilled ServiceDesk Engineer to manage and support end-user computing devices, BYOD environments, and modern endpoint management solutions. This role is ideal for a candidate with deep knowledge in tools like Microsoft Intune, Microsoft Sentinel, SCCM, Jira, Confluence, SharePoint, Office 365, and email servers, with a strong focus on ITSM and security.

Key Responsibilities:

Endpoint & Device Management:

·     Manage and maintain corporate and BYOD devices using Microsoft Intune and SCCM.

·     Standardize laptop images and configurations across user roles and departments.

·     Enforce and update MDM policies to maintain device compliance and security.

Service Desk Support:

·     Act as the first point of contact for IT-related support tickets via Jira Service Management.

·     Troubleshoot hardware and software issues for laptops, desktops, mobile devices, and peripheral equipment.

·     Document technical issues and solutions in Confluence for knowledge base management.

Security & Monitoring:

·     Implement and maintain endpoint detection and response using Microsoft Sentinel.

·     Ensure compliance with cybersecurity policies, including monitoring and alerting.

·     Conduct regular audits to ensure device encryption, patching, and antivirus compliance.

Collaboration Tools & Productivity Platforms:

·     Administer and support Microsoft 365, including Outlook, SharePoint, Teams, and OneDrive.

·     Manage mailbox configurations, distribution groups, and Office 365 licenses.

·     Coordinate with email server and DNS providers for domain and email flow issues.

IT Operations & Automation:

·     Assist in automating user onboarding/offboarding processes using scripting or third-party tools.

·     Maintain asset inventory and manage IT procurement life cycle.

·     Monitor device performance and lifecycle status to plan for upgrades/replacements.

User Training & Documentation:

·     Train users on collaboration tools and device security best practices.

·     Create and maintain end-user documentation and how-to guides.

Required Skills & Experience:

·     3+ years’ experience in a ServiceDesk or IT Support role.

·     Strong hands-on experience with Microsoft Intune, SCCM, Windows Autopilot, and MDM.

·     Experience in managing email servers (Exchange Online preferred) and Office 365 suite.

·     Familiarity with Microsoft Sentinel, Jira, and Confluence.

·     Solid understanding of networking fundamentals, Active Directory, and Group Policy.

·     Experience with SharePoint Online configuration and permissions management.

·     Strong troubleshooting skills across hardware, software, and cloud environments.

·     Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Preferred Skills:

·     Experience with PowerShell or other scripting languages.

·     ITIL Foundation certification is a plus.

·     Familiarity with Zero Trust security models and conditional access policies.

Qualifications:

·     Bachelor’s degree in Information Technology, Computer Science, or a related field.

·     Industry certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate) are a plus.