Digital & Media Manager - Middle East

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

We are on the lookout for a dynamic, results-driven, and creative Digital & Media Manager to join our Middle East Marketing team. This is your opportunity to bring your innovative spirit and passion for beauty to one of the most iconic brands in the world.

In this role, you will be at the heart of driving Charlotte Tilbury’s online presence across the Middle East. You’ll lead the charge in managing our e-commerce platforms while shaping and executing media strategies that captivate and convert. You'll work closely with our dynamic local and global digital and marketing teams to deliver a seamless, digital experience that excites our customers and drives sales.

This is your chance to bring your creative vision and strategic mindset to a world-class brand, while being part of an exciting and fast-growing market in the beauty industry!

As a Digital & Media Manager you will

• Lead E-Commerce Growth - Own and optimise our e-commerce presence in the Middle East, driving sales, improving the user experience, and ensuring our website reflects Charlotte Tilbury’s luxury standards.
• Craft Media Strategies - Develop and execute data-driven full funnel media strategies, working with our media agency to reach, engage, and convert our target audience across all channels, including paid social, search, and more.
• CRM Strategy & Execution - Develop and implement targeted CRM campaigns that engage, retain, and excites our customers. Use data and insights to personalise communication and drive customer loyalty
• Effective Media Mix - Strive for efficiency and effectiveness through regularly reviewing media performance during and post-campaigns, utilising insights to inform future media mix and CRM strategies to ensure maximum engagement and ROI.
• Customer Journey Optimisation - Work across e-commerce, CRM, and paid media to ensure a fully integrated and seamless customer experience from discovery to purchase and beyond. Create cohesive touchpoints that drive customer acquisition, retention, and growth.
• Data-Driven Decision Making - Analyse performance metrics across e-commerce platforms, media campaigns, and CRM channels, using insights to drive decisions and fuel continual growth in both acquisition and retention efforts.
• Collaborative Partnerships - Work closely with the Marketing, PR, Social and Global teams to integrate media and content across all channels, elevating the Charlotte Tilbury experience both online and offline.
• Budget Management - Contribute to media budget forecasting and campaign optimisation to ensure we meet and exceed our sales targets.

About you

• Extensive previous experience managing e-commerce, CRM, and paid media campaigns, ideally in beauty, luxury, fashion, or retail.
• Deep understanding of the Middle East market, including media trends, consumer behaviour, and digital touchpoints.
• Data-Driven & Results-Oriented - You thrive on analysing performance metrics and using insights to optimize campaigns, continuously driving growth and ROI.
• Creative & Strategic Thinker - You’re equally comfortable executing detailed campaigns and brainstorming innovative strategies that push the boundaries of digital marketing.
• Pro-active go-getter with growth mindset and professional attitude
• Excellent cross-functional collaborator - You can seamlessly work with cross-functional teams, bringing ideas to life and ensuring alignment across all channels.
• Organised & detail-oriented - You juggle multiple projects with ease, managing deadlines and delivering flawless results.
• Fluent in English (written and verbal). Arabic language skills are a plus but not essential.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.