Quality Management Officer

Job description

The Quality Management Officer is responsible for developing, implementing, and maintaining quality management systems and standards to ensure that products, services, and processes meet both internal and external requirements. This role involves monitoring quality performance, conducting audits, managing compliance documentation, and promoting a culture of continuous improvement.

Key Responsibilities:

• Quality Assurance & Control
• Monitor and evaluate the organization's processes and outputs to ensure they meet established quality standards.
• Develop and maintain documentation related to quality processes (e.g., SOPs, manuals, policies).
• Conduct internal audits and prepare reports with findings and corrective action plans.

• Compliance & Standards
• Ensure compliance with industry standards (e.g., ISO 9001, GMP, HACCP, etc.) and regulatory requirements.
• Liaise with external auditors and regulatory bodies as needed.
• Maintain up-to-date knowledge of relevant laws, regulations, and best practices.

• Continuous Improvement
• Analyze data related to quality performance and identify areas for improvement.
• Lead or support root cause analysis and problem-solving initiatives.
• Promote quality improvement methodologies such as Six Sigma, Lean, or Kaizen.

• Training & Communication
• Develop and deliver quality-related training to staff.
• Promote a culture of quality and safety across departments.
• Serve as a point of contact for quality-related inquiries and issue resolution.