وصف الوظيفة
Nasoft is hiring for Makaseb, a specialized E-commerce and Digital Marketing company serving the Gulf markets.
Join a dynamic, innovative team that’s shaping the future of digital commerce across the region!
Job Responsibilities:
🔹Monitor social media channels for comments, messages and user-generated content.
🔹Respond to comments and direct messages in a timely, friendly, and brand-consistent manner.
🔹Remove or report inappropriate content according to internal guidelines and community standards.
🔹Escalate sensitive issues or negative feedback to the appropriate departments.
🔹Maintain a positive tone and encourage healthy conversations within the community.
🔹Track and report recurring community issues or content trends to the marketing team.
🔹Collaborate with the content and marketing team to align moderation with ongoing campaigns and brand
voice.
🔹Support with basic content scheduling or publishing tasks if required.
🔹Stay updated with platform policies, community guidelines, and best practices.
متطلبات الوظيفة
- B.S. in Marketing, Business or equivalent education in related fields.
- +1 year of experience as a Social Media Moderator.
- Digital Marketing Agency Background
- KSA & GCC Clients Experience is preferred.
- Positive attitude, detail, and customer-oriented with good multitasking and organizational ability.
- Excellent Handling, Problem Solving, Account Management Skills.
- Great attention to detail.
- Organizational skills.
