Technical Expert- (SAP hybris/ SAP s/4 HANA experienced)

Squadio is a Global Remote-first IT service provider headquartered in Riyadh KSA with Delivery Centers in Egypt and KSA. Our distributed teams are located in Tunisia, Egypt, KSA, Palestine, Nigeria & India. We were founded in 2011 in Riyadh, KSA, as an app development company (previously Ibtikar technologies) successfully pivoted our model to support the growing need of startups and companies seeking to hire and manage their own engineering team remotely with engineers vetted by Squadio’s talent community.

Job Brief

We are seeking a highly motivated and detail-oriented SAP Technical Expert to join our team. The ideal candidate will have a strong analytical mind and excellent communication skills.

Job Responsibilities

•Enhance the overall experience of customers with Marketplace platform before the

implementation of new services though the following:

o Detailed profiles of different customer segments, including demographics, behaviors,

needs, and preferences.

o Analysis of customer feedback collected through surveys, reviews, and other channels.

o Reports highlighting key themes, trends, and areas for improvement based on customer

feedback.

o Actionable plans for addressing identified issues and enhancing various aspects of the

customer experience.

o Definitions and tracking of key performance indicators (KPIs) related to customer

experience, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and

Customer Effort Score (CES).

o Design of new or improved service experiences, including prototypes or pilot programs.

o Strategies and programs designed to enhance customer retention and build long-term

loyalty.

o Documentation of best practices and guidelines for delivering exceptional customer

experiences.