Executive - Real Estate & FM Operations

As we gear up for the handover of our newest development, we are looking for a passionate CRM Executive to be the face of our customer experience and operations on-site.

Role Summary:

You’ll be the go-to person on-site for all things resident-related—from handovers to handling queries, managing move-ins, coordinating with facility teams, and ensuring a smooth experience for our homeowners and tenants. This role combines administrative precision with hands-on coordination to maintain a high standard of resident satisfaction and building operations.

Key Responsibilities:

• Handover Coordination:
• Assist in organizing and executing unit handovers to residents.
• Maintain updated handover schedules and appointment logs.
• Ensure proper documentation, snag resolution, and key collection.

• Resident Engagement & Support:
• Act as the primary point of contact for residents post-handover.
• Handle resident queries, complaints, and service requests efficiently.
• Maintain CRM logs, track ticket resolutions, and follow up on escalations.

• Facilities Management Liaison:
• Coordinate with internal FM teams and third-party vendors for timely maintenance and issue resolution.
• Monitor cleanliness, security, and upkeep of common areas.
• Assist in inspections and report any operational issues promptly.

• Administrative Tasks:
• Maintain updated resident records and move-in/move-out data.
• Generate daily/weekly reports on resident issues, resolutions, and FM performance.
• Manage notices, circulars, and communication updates to residents.

Requirements:

• Bachelor's degree or equivalent experience in Customer Relations, Facilities, or Property Management.
• 2–4 years of experience in real estate customer service, preferably during handover or FM operations.
• Excellent communication (English, Arabic a plus), interpersonal, and problem-solving skills.
• Proficient with MS Office, property CRM software, and ticketing systems.
• Organized, proactive, and capable of handling multiple tasks in a fast-paced environment.

Why Join Us?

At Meraki, we believe in delivering quality beyond the home. Join a collaborative team where your role directly impacts community satisfaction and operational excellence. This is your chance to shape memorable move-ins and lasting impressions.