Site Infrastructure Specialist / IT Onsite Support (Dubai, Onsite, English)

D-ploy is an IT and Engineering Solutions company with operations across the EMEA region, including Denmark, Switzerland, Germany, Austria, and the UK. We deliver innovative and high-quality services to various industry-leading clients. We build lasting partnerships and enhance our customers' IT productivity, contributing to their business success.

We are looking for an enthusiastic, solution-oriented individual to fill the Site Information Manager (SIM) role. This position requires someone capable of managing IT services on-site, ensuring seamless operations, and serving as the main point of contact for IT-related queries.

Tasks and Responsibilities:

• Serve as the main point of contact for employees experiencing IT issues
• Provide 1st/2nd level support, troubleshooting hardware, software, and network problems
• Install and configure desktop hardware and software, ensuring usability and performance
• Manage Active Directory and Exchange accounts, implementing adds/moves/changes
• Support VPN, network switches, firewalls, and other network elements
• Oversee asset management and ensure proper maintenance
• Ensure compliance with IT standards and provide solutions in line with business objectives
• Train and advise staff on IT systems and software applications
• Escalate complex issues to the appropriate teams when necessary
• Maintain regular communication with end-users regarding progress, updates, and potential outages