Head of Tutor Community

Join AlGooru as our next Head of Tutor Community! 🌟

Who Are We

📚 AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).

🪙 We've been backed by various local, regional, and international investors including Constructor Capital, Plug & Play Ventures, Techstars, KAUST, Hub71, family offices, and others.

💡 A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master.

Your Role

At AlGooru, we're not just building a platform; we're building a future where personalized learning is accessible to everyone. As our Head of Tutor Community, you’ll be at the heart of the TC tribe, driving impact by:

1. Own and optimize the end-to-end tutor lifecycle from recruitment and onboarding to engagement, retention, and performance tracking.
2. Ensure platform excellence by maintaining a high-quality, well-represented, and data-driven tutor supply aligned with AlGooru’s operational goals.
3. Drive cross-functional collaboration with product, marketing, and design teams to enhance tutor experience, platform content, and operational efficiency.

A Day In Your Life:

Tutor Recruitment, Screening, and Onboarding

• Own and continuously improve AlGooru’s tutor application flow and vetting criteria.
• Screen tutor applications, follow up on documentation, and support applicants throughout the onboarding process.
• Design and maintain a Tutor Application Roadmap aligned with company goals, in coordination with the Product team.
• Manage recruitment metrics and ensure the platform maintains a high-quality tutor supply.
• Lead the end-to-end onboarding process, including the creation of guides, training material, and documentation.

Tutor Engagement, Care, and Retention

• Own tutor communications: manage all content sent to tutors and ensure consistency, clarity, and alignment with AlGooru's tone.
• Respond to tutor queries and provide guidance throughout their journey.
• Plan and execute tutor community engagement events (webinars, challenges, feedback sessions).
• Collaborate with the Design and Marketing teams to produce engaging, educational content.
• Launch recognition and incentive programs to drive motivation and performance.
• Cultivate partnerships with external organizations to enhance tutor satisfaction.
• Own and monitor Tutor Happiness and Retention KPIs.

Tutor Profiles and Representation

• Create and manage tutor profiles/cards featured on the platform, ensuring quality and accuracy.
• Collect multimedia and supporting materials to boost tutor visibility and conversion.

Technical Operations & Data Analysis

• Lead optimization of operational workflows for basic and preferred tutors.
• Monitor and analyze key metrics like tutor activity, tutor saturation, and supply-demand alignment.
• Leverage data visualization tools to present insights and guide decision-making.
• Identify trends and process gaps through statistical analysis, communicating findings to product teams for technical enhancements.

Cross-Functional Collaboration

• Conduct tutor focus groups, interviews, and usability testing to support product development.
• Collaborate with marketing for tutor-led social media initiatives.
• Ensure alignment between tutor operations and platform feature rollouts.