وصف الوظيفة
Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary
We are seeking a passionate and talented IT Support Engineer to join our dynamic team.
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.
Key Responsibilities
- Serve as the first point of contact for technical support (phone, email, ticketing system).
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Provide remote and on-site support for desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain operating systems, applications, and IT equipment.
- Escalate unresolved cases, document issues/resolutions, and support onboarding/offboarding.
- Contribute to IT projects, ensure compliance, and follow up to confirm resolution.
متطلبات الوظيفة
- Proven IT support experience with Windows/macOS, networking (TCP/IP, DNS, DHCP), Active Directory, Office 365, and remote tools.
- Strong problem-solving, communication, and customer service skills; teamwork ability.
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).
- Preferred certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation.
- Added value: knowledge of scripting/automation tools (e.g., PowerShell).