Customer Success Manager
- Ombori
- Dubai - United Arab Emirates
- Full-time
وصف الوظيفة
Phygrid, an Ombori company, is hiring a Customer Success Manager to join the team in Dubai, UAE.
What does Phygrid do?
We are creating the market leading Store Digitalization Platform to power the best in-store shopping experiences for customers and empower employees.
We bridge a wide range of IoT devices, AI and machine learning powered cognitive services with touch screens and mobile phones to create solutions that are memorable, easy to use, and delight our customers.
Find out more about us on our Website and YouTube channel.
What will you be doing?
As a Customer Success Manager (CSM), you will serve as the primary point of contact for our customers, post-sale, ensuring a smooth onboarding process, building stronger relationships and helping clients achieve maximum value from our products and services. Your goal will be to drive customer satisfaction, retention and growth.
- Develop and maintain strong relationships with a portfolio of customers
- Working with the sales and delivery teams to ensure successful roll-outs
- Guide clients through onboarding and implementation processes
- Identify upsell and cross sell opportunities and collaborate with sales team to close them
- Providing data to the sales and delivery teams to inform future product development
- Creating processes and a playbook to help team members and partners
- Managing renewals and ensuring timely contract renewals
إمتيازات الوظيفة
Why join Phygrid?
We’re looking for people who relish a challenge and enjoy pushing themselves. Don’t expect to stay in your comfort zone - our clients are demanding, and they expect the best. But here’s what we offer you.
- Be part of a growing international team of talented professionals. You’ll find yourself working alongside people from countries such as Sweden, Poland, China, Hungary, the UK, and the Philippines.
- Work on challenging, innovative projects with high profile clients and partners throughout the world. You’ll have the satisfaction that comes from delivering ground-breaking results that will be used by millions of people together with our clients including well-known brands like Target, Dufry, IKEA, H&M, Lindt, Max Fashion, and ACE Hardware and partners like Microsoft, Samsung, Intel, ITAB, Avanade, Tech Data.
- Develop your full potential. We pride ourselves on having a culture that allows everyone to feel valued and empowered. As part of Phygrid, you’ll be expected to step up and take ownership of whatever you work on. Show us what you can do and carve out a role that’s perfect for you
Interested? Let's talk.
متطلبات الوظيفة
Are you the right fit?
We’re looking for someone who has:
- 6-8 years of experience in customer success or account management roles
- Ability to interact with senior management in client organisations
- Strong organizational skills and ability to manage multiple clients and projects
- Experience with CRM tools (eg. Salesforce or HubSpot)
- Ability to understand customer needs and align them with business goals
- Excellent communication, interpersonal and problem solving skills
