وصف الوظيفة
We are seeking an exceptional Inside Sales Supervisor to manage the daily operations of our inside sales department. In this leadership role, you will oversee the Inside Sales team, ensuring precision in documentation, prompt customer response, and strong alignment with sales targets. With an overview of all product ranges, you will aid in driving revenue growth by enhancing efficiency, ensuring adherence to processes, and identifying upsell and cross-sell opportunities.
Key Responsibilities:
- Lead the Team: Supervise inside sales personnel, conduct regular team meetings, and manage the distribution of workloads.
- Enhance Quality: Guarantee the accuracy, completeness, and compliance of all inquiries and quote processes.
- Improve Performance: Track quote-to-order conversion rates, call activity, and lead progress, holding the team accountable to performance targets.
- Support Continuous Improvement: Utilize data analytics to spot trends, optimize processes, and elevate team performance.
- Engage with Key Stakeholders: Manage urgent or complex interactions with customers and suppliers that require your supervisory expertise.
Qualifications:
- A minimum of 3 years of experience in supervising a sales team.
- A Bachelor's degree in business, technical, or a related field is preferred.
- Proficiency in Epicor ERP and HubSpot CRM (or similar systems).
- Strong skills in data analysis, reporting, and process management.
- Excellent organizational, prioritization, and problem-solving skills.
- Familiarity with AI tools (e.g., ChatGPT, Copilot) is advantageous.
- Residing in or capable of commuting to JAFZA, a valid UAE driver’s license is a plus.
Why Join Our Team?
- A Purpose-Driven Culture: We conduct our business ethically, prioritizing safety, quality, and transparency.
- A Focus on Reciprocity & Trust: We promote mutual respect and open dialogue while fostering growth through collective success.
- Encouragement of Innovation & Agility: Your contributions will help us continuously enhance our operations and create a lasting impact.
متطلبات الوظيفة
What you’ll do
- Lead the team. Supervise inside sales staff, facilitate regular team meetings, and coordinate workload distribution
- Improve quality. Ensure accuracy, completeness, and compliance of all inquiry and quote processes.
- Drive performance. Monitor quote-to-order conversion rates, call activity, and lead progression, ensuring accountability to targets.
- Support improvement. Use data analytics to identify trends, streamline processes, and raise team performance.
- Engage Key Stakeholders. Handle urgent or complex customer and supplier interactions requiring supervisory input.
What makes you a fit
- Minimum 3 years of experience supervising a sales team
- Bachelor’s degree preferred in business, technical, or related field
- Proficiency in Epicor ERP and HubSpot CRM (or equivalent)
- Strong data analysis, reporting, and process management skills
- Excellent prioritisation, coordination, and problem-solving abilities
- Familiarity with AI tools (e.g., ChatGPT, Copilot) is an advantage
- Based in or able to commute to JAFZA, a valid UAE driver’s license is an advantage
Why join us?
- Purpose-driven culture. We do business the right way, upholding safety, quality, and transparency
- Reciprocity & trust. We value mutual respect and open communication, supporting growth through shared success
- Innovation & agility. Your ideas help us improve continuously and drive sustainable impact
Ready to step up and lead? Apply today! We’re excited to meet you.
