Customer Service Supervisor
- Linah Group
- الدقي، قسم الدقي، محافظة الجيزة، مصر
- Full-time
وصف الوظيفة
Key Responsibilities:
• Manage and resolve complex or escalated customer complaints efficiently.
• Ensure prompt and effective responses to customer inquiries and resolutions of complaints.
• Analyze customer feedback and service metrics to detect trends and opportunities for improvement.
• Design and execute strategies aimed at enhancing service quality.
• Work collaboratively with various departments (such as sales, logistics, IT) to optimize customer service workflows.
• Accurately document customer interactions, feedback, and resolutions.
• Prepare and present monthly reports regarding customer complaints, focusing on significant trends, underlying causes, and actionable recommendations to enhance customer satisfaction and service excellence.
إمتيازات الوظيفة
- Employee social and medical insurance
- SIM card provided
- Annual bonus upon KPIs
متطلبات الوظيفة
- Bachelor’s degree in any relevant field from a reputable company
- Very good command of written and spoken English is a must.
- from 5 to 7 years of experience of call center and a customer service service is required.
- Strong problem solving and stakeholders management skills.
- Experience in retail or e-commerce in FMCGs is preferrable.
- Ability to create a maintain high customer satisfaction levels.
- Dokki or nearby residents