Assistant Manager - Visitor Experience
- Qiddiya Investment Company
- الرياض السعودية
- Full-time
وصف الوظيفة
Qiddiya Investment Company is seeking an enthusiastic and innovative Assistant Manager - Visitor Experience to enhance the guest journey and ensure that visitors have an unforgettable experience. This role involves developing and implementing strategies that focus on exceeding visitor expectations while showcasing the diverse offerings of Qiddiya.
Key Responsibilities
- Develop and oversee visitor experience strategies that align with Qiddiya’s vision and goals.
- Collaborate with various teams to create and improve engaging visitor experiences throughout the site.
- Monitor visitor feedback and data to identify areas for improvement in services and offerings.
- Create training programs for staff to ensure high standards of customer service and engagement.
- Coordinate with marketing teams to promote events and programs that enhance visitor attendance and satisfaction.
- Organize and lead initiatives to attract and retain diverse audiences, including targeted campaigns for families, youth, and cultural enthusiasts.
- Manage visitor experience metrics and reporting, providing insights for continuous improvement.
إمتيازات الوظيفة
- The opportunity to contribute to a groundbreaking, visionary project that will redefine the future of entertainment and lifestyle in Saudi Arabia.
- A dynamic, multicultural work environment with opportunities for professional growth and development.
- Competitive compensation and benefits in line with the scope and scale of the Qiddiya project.
Join us in building the Destination City of the future!
متطلبات الوظيفة
- Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field.
- 3-5 years of experience in visitor experience management, guest relations, or customer service in a relevant environment.
- Strong understanding of visitor engagement strategies and best practices within the tourism, entertainment or hospitality industries.
- Proven ability to create compelling visitor experiences and improve service-related processes.
- Excellent verbal and written communication skills, with a strong emphasis on customer service.
- Demonstrated problem-solving capabilities and ability to manage multiple projects simultaneously.
- Fluency in English is required; proficiency in Arabic is a plus.