Sales Operations Supervisor
- Bravo
- Maadi, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
Key Responsibilities:1. Team Leadership & Coaching
- Supervise and support a team of client onboarding and sales representatives.
- Conduct regular training, mentoring, and performance evaluations to build a high-performing team.
- Monitor daily activities and ensure alignment with company goals and client satisfaction standards.
- Set individual and team sales targets in coordination with upper management.
- Track performance metrics and drive team members to meet and exceed targets.
- Identify opportunities for growth in assigned territories and suggest strategies accordingly.
- Ensure 100% completion of client documentation and adherence to onboarding protocols.
- Conduct spot checks and audits to verify accuracy and compliance in client files and reporting.
- Ensure team adherence to location schedules, timekeeping, and company conduct standards.
- Review and consolidate daily reports from team members, ensuring accuracy and timely submission.
- Monitor compliance with regulatory requirements and company policies in all field activities.
- Escalate risks, operational gaps, or misconduct to management as necessary.
- Join field visits periodically to support team activities, address client escalations, and identify real-time challenges.
- Provide frontline feedback to improve processes, tools, and customer experience.
- Serve as a role model for professional behavior and client interaction quality.
- Team target achievement rate (monthly/quarterly).
- Document accuracy and compliance score.
- Team punctuality and schedule adherence.
- Client satisfaction and complaint resolution time.
- Accuracy and timeliness of reporting.
- Bachelor's degree in Business, Finance, or related field.
- 2–4 years of experience in sales supervision, preferably in financial services or consumer finance.
- Proven track record of achieving sales targets and managing field teams.
- Leadership and team management
- Sales planning and execution
- Excellent communication and interpersonal skills
- Attention to detail and compliance mindset
- Problem-solving and decision-making abilities
- Proficiency in MS Office and sales reporting tools
