Operations Coordinator

Description

Job Title: Operations Coordinator – Training & Trainer Management

Department: Academy / Training Operations

Location: Bahrain

Reports To: Operations Manager / Academy Manager

Employment Type: Full-time

Job Purpose

To ensure the efficient coordination and execution of training operations by managing training calendars, coordinating training topics and schedules, and supporting the sourcing, onboarding, and logistics of internal and external trainers. The role serves as the key link between product development, training delivery, and trainer management to ensure high-quality training experiences.

Key Responsibilities

• Training Coordination:
• Plan and coordinate training sessions in line with the academy calendar.
• Schedule and organize training delivery dates, venues (virtual or in-person), and materials.
• Liaise with the Product Development and Sales teams to align training schedules with customer requirements.
• Maintain up-to-date records of all training topics and sessions using internal systems.
• Trainer Sourcing & Management:
• Source qualified freelance and full-time trainers across a wide range of technical and soft skill topics.
• Maintain a database of approved trainers with details of qualifications, availability, and performance ratings.
• Support the trainer onboarding process, including document collection, contract issuance, and orientation.
• Coordinate trainer assignments based on availability, qualifications, and location.
• Vendor & Contract Management:
• Ensure trainer contracts and NDAs are signed, stored, and monitored for compliance.
• Assist in negotiating trainer rates in line with the department’s budget and pricing strategy.
• Monitor performance of trainers through post-training feedback and escalate any performance issues.
• Operational Support:
• Collaborate with logistics and finance teams to ensure smooth execution of training (venue booking, travel arrangements, invoicing, etc.).
• Support certification processes including attendance tracking, exam coordination, and issuance of certificates.
• Reporting & Data Management:
• Maintain accurate records of training activities, trainer usage, and feedback.
• Generate periodic reports on trainer utilization, session feedback, and delivery efficiency.
• Suggest process improvements based on training execution analysis and trainer performance trends.
  
  

Key Requirements

Education & Experience:

• Bachelor’s degree in Business Administration, Human Resources, Education, or a related field.
• Minimum 2–3 years of experience in training coordination, operations, or administrative roles (preferably in a training or educational services environment).
  
  

Skills & Competencies

• Strong coordination, time management, and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office Suite and training management systems (LMS, CRMs, ERPs).
• Familiarity with sourcing trainers or freelancers is a strong plus.
• Fluency in English (however Arabic is a must).
  
  

Added Advantage

• Understanding of ISO, technical training, or accredited certification programs.
• Experience with budgeting, trainer contracting, and cost control.
  
  

Skills Required

Coordination, Stakeholder Management, Presentation Skills

Location

Bahrain

Years Of Exp

3 to 5 years