Customer Care specialist

We are seeking a dedicated and empathetic Customer Care Specialist to join our team at Braes Egypt. In this role, you will be the frontline representative of our company, responsible for delivering exceptional service and support to our valued customers. The ideal candidate will possess excellent communication skills, a passion for problem-solving, and the ability to build lasting relationships with clients. If you are enthusiastic about creating positive customer experiences and thrive in a dynamic, fast-paced environment, we invite you to apply and become a key part of our customer-focused team.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, chat, and social media.
• Resolve customer issues promptly and professionally while maintaining a high level of empathy and courtesy.
• provide accurate information about products and services to ensure customer satisfaction.
• Document customer interactions in our CRM system and follow up on open cases to ensure closure.
• Collaborate with internal departments to resolve complex or escalated issues.
• Monitor and respond to customer feedback, contributing to continuous service improvement.
• Maintain up-to-date knowledge of company products, services, and policies.