Egypt Technical Service Engineer
- Sungrow MENA & Central Asia
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
Key Responsibilities
- Providing Product training to Service partners on residential and C&I PV and ESS systems
- Provide after-sales service for key customers related to residential and C&I PV and ESS systems through telephone and email to achieve good customer satisfaction
- Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
- Support the line manager to oversee residential and C&I PV and ESS systems support operations and handle escalation inquiries raised, work experience in low voltage and High voltage
- Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
- Perform basic O&M by monitoring systems remotely and basic warranty work
- Conduct product testing, fault diagnosis, and repairs at the workshop
- Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high-quality solutions to customers’ issues
- Continuously develop knowledge of all relevant products and services
- Communicate with the management, sales team and customers to support the business development
- Electrical Engineering, Renewable Engineering and or similar background
- At least 2 years of technical support and product maintenance experience preferred
- Excellent communication skills (Written and Verbal) in English and used in local communication as per the location
- Excellent and professional telephone customer service kills
- Strong problem-solving and analytical skills
- Strong organization and time management skills handling multiple tasks at once
