Specialist - Help Desk
- Qiddiya Investment Company
- الرياض السعودية
- Full-time
وصف الوظيفة
Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.
Responsibilities
- Provide first-level technical support for hardware, software, and network-related inquiries.
- Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
- Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
- Assist users with application software and business software issues.
- Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
- Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
- Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
- Conduct training sessions for users on new software and tools when applicable.
- Proactively identify areas for improvement in help desk processes and recommend enhancements.
إمتيازات الوظيفة
Comprehensive benefits package
متطلبات الوظيفة
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in a help desk or technical support role.
- Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
- Familiarity with common operating systems (Windows, MacOS) and software applications.
- Excellent interpersonal and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.