وصف الوظيفة

- Serve as the main point of contact for end-to-end management of all Trade & Factoring related corporate inquiries.
- Identify and communicate potential challenges associated with customer trade transactions and processes.
- Coordinate follow-ups for Trade-related financial institution approvals regarding CIBG customer transactions.
- Ensure compliance with the Unit’s service-level agreements (SLAs) while delivering the highest quality of customer service to corporate clients.
- Proactively escalate issues to the direct supervisor or team leader for assessment and necessary further action.
- Keep detailed and updated records of all client Trade inquiries and complaints within the Customer Relationship Management (CRM) system.
- Demonstrate the ability to accurately identify root causes and suggest effective process enhancements.