Customer Service Executive
- VerifiedJobs.ae
- Dubai - United Arab Emirates
- Full-time
وصف الوظيفة
Qualifications
Job Description
- Freshers / minimum 1 year experienced candidates in customer service can apply
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Detail-oriented with a focus on data accuracy.
- Familiarity with CRM systems is a plus.
- Ability to handle a high volume of calls in a fast-paced environment.
- Positive attitude and a commitment to delivering outstanding customer service.
- Answering Inbound Calls:
- Professionally handle incoming calls from customers.
- Provide information, assistance, and solutions to customer inquiries and concerns.
- Data Collection and Entry:
- Collect and accurately record customer details, inquiries, and issues.
- Enter relevant information into the CRM system in a timely and accurate manner.
- Issue Resolution:
- Address customer concerns and resolve issues promptly and effectively.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Customer Assistance:
- Assist customers with product information, order status, and general inquiries.
- Provide guidance on using our products or services.
- Quality Assurance:
- Ensure the accuracy and completeness of data entered into the CRM system.
- Maintain a high level of professionalism and customer service in all interactions.
- Collaboration:
- Collaborate with other team members and departments to resolve customer issues.
- Share customer feedback and insights with the team to improve overall customer satisfaction.
- Documentation:
- Maintain detailed and organized records of customer interactions and transactions.
