Customer Service Agent

Job Description

ExecuJet delivers excellence in a comprehensive range of business aviation services tailored to our clients and

partners. We are dedicated to safety and strive for creating a fulfilling workplace through cultivating genuine, open,

and engaging relationships with passionate colleagues.

ExecuJet Middle East is currently seeking a Customer Service Agent to fill a vacancy within our Fixed Based

Operation (FBO). Responsible for facilitating the arrival and departure of aircraft and their passengers.

Key Responsibilities

• Responsible for facilitating the arrival and departure of aircraft and their passengers.
• Coordinate aircraft servicing in an efficient and timely manner.
• Render personal service to VVIP passengers/guests in the FBO.
• Work closely with Customer Service Supervisor to ensure an efficient and professional service is delivered.
• Prepare and present crew flight briefs.
• Facilitate comfort of passengers/guests and create harmonious atmosphere.
• Greet and welcome passengers/guests to FBO.
• Answers questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc if required.
• Assist with tasks such as loading luggage on/off aircraft and vehicles.
• Guide and escort passengers/guests to/from designated aircraft.
• Expedite transfer of passengers/guests between aircraft and FBO/limousine service.
• Inform passengers/guests upon request, concerning schedules and travel itineraries.
• Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc to promote comfort and well- being of passengers.
• Process handling files accurately and in a timely manner.
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved.
  
  

Requirements

• Minimum High School Qualification.
• Minimum 2 years Hospitality experience preferably within the Aviation Industry.
• Experience in dealing with VIP guests/passengers.
• Must hold UAE Driving license.
• Fluency in written and spoken English. Additional Languages Advantageous (Arabic, Russian or French).
• Good computer skills. Basic skills: Word & Excel.
  
  

Personal Characteristics

• Professional
• Trustworthy
• Ability to multi-task in a fast-paced work environment
• Ability to work under time constraints
• Friendly, calm, and polite under difficult situations
• Patient, tolerant and with a positive approach
• Team player / works well without supervision
• Strong problem-solving skills
• Excellent Oral Communication Skills
  
  

Apply Now!