وصف الوظيفة
Job Description
PRIMARY RESPONSIBILITIES:
- Answer e-mails/fax concerning I.T. Matters.
- Coordinate with I.T. Corporate Office.
- Inspect Micros and computer installed in different departments/outlets.
- Attend to tasks and projects assigned by the Director of Finance.
- Coordinates with all departments; call meetings.
- Monitor and control usage of direct line.
- Designs form to be used in Fidelio and other internal control systems.
- Issue policies and guidelines.
- Coordinates with project office on office layout and electrical cabling.
- Reviews existing procedure.
- Reviews user rights.
- Should be available 24 hrs on call.
- Plan and implement technology related processes, systems, and telecommunications.
- Maintain IT systems, management of software & hardware, 24-hour coverage for hotel.
- Produce strategic, tactical IT business plans, capital & operating budgets.
- Analyze software and hardware problems to detect/correct deficiencies, malfunctions and irregularities.
- Prepare, recommend, and implement procedures designed to ensure data back-up and recovery, protect database from loss or damage in case of system failure.
- Manage contracts with IT vendors, consultants, service providers, review maintenance contracts to ensure accuracy and project completion.
- Report status of IT operations to Executive Committee.
- Evaluate and define hotel and user requirements to determine feasibility of requested enhancements.
- Installation of software and hardware upgrades, compliance with Dusit Corporate and legal requirements related to software licensing agreements.
- Focus on future business needs and profitability.
- Develop training programs to increase user knowledge of systems to ensure high degree of computer proficiency.
- Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards.
- Schedule routine preventive maintenance, daily clerical functions regarding integrity of computer systems.
- Maintain Daily Revenue Report and other relevant documents which are required on a daily basis.
- Review proposals, contracts of suppliers and negotiate for a better deal.
- Coordinate with department heads and end – users to ensure smooth operation.
- Provide training.
- Maintain good relationship with all IT Contractors.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
- Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Minimum education of Bachelor degree in Computer Science, Computer Engineering
- Minimum of 5 years of IT supervisory experience in medium-large organization is essential. Exposure to hospitality industry is highly desirable
- Strong knowledge in Fidelio, Opera, Micros, PC. LAN. and other applications widely used in hospitality business.
- Have Excellent English communication skills both in written and spoken
- Posses professional disposition with excellent communication and interpersonal skill.