General Services Officer

Job Purpose

The General Services Officer is responsible for ensuring the smooth daily operation of office facilities and general services across the organization. This includes reception duties, facility maintenance coordination, logistical support, and vendor liaison. Acting as the first point of contact for visitors and staff, the role plays a vital part in upholding a professional, safe, and efficient work environment. The Officer supports internal departments and collaborates with external providers to ensure high service standards and operational continuity.

Responsibilities/Duties

Profil de candidat recherché :

Reception & Front Desk Operations

• Greet and assist visitors, staff, and trainees in a courteous and professional manner.
• Manage all visitor inquiries related to the Training Center.
• Handle the receipt and dispatch of mail, courier packages, and deliveries.
• Coordinate meeting room reservations and ensure training center facilities are prepared and well-equipped.
• Provide general information and assistance to visitors regarding building access and services.
  
  

Facility Coordination

• Ensure that the Training Center remains clean, organized, and well-maintained at all times.
• Coordinate with service providers for routine cleaning, maintenance, and report any needed repair tasks to General Services Manager.
• Monitor the condition and functionality of office equipment, coordinate timely servicing or replacement when needed.
• Ensure adequate supply of essential items such as stationery, pantry goods, and cleaning materials.
  
  

Logistics & Administrative Support

• Assist in organizing logistics for internal events, training sessions, and official meetings.
• Provide support in setting up and arranging office furniture and training equipment as required.
• Maintain up-to-date records and documentation related to facility operations and administrative activities.
• Offer general clerical support to the General Services Manager and other departments as needed.
  
  

Health, Safety & Security

• Promote adherence to health, safety, and emergency procedures within the Training Center.
• Monitor access control measures and assist with the registration and check-in of trainees.
• Coordinate with security staff or building management to address safety or access concerns.
  
  

Vendor & Service Provider Coordination

• Act as the primary liaison with procurement teams and external service providers, including cleaning, catering, and maintenance vendors.
• Support the administration of service contracts, monitor service delivery standards, and assist in resolving issues as they arise.
  
  

Qualifications

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• High school diploma required; diploma or degree in Business Administration, Hospitality, or related field preferred.
• Good English, French is a plus.
  
  

Knowledge

• Strong interpersonal skills and ability to maintain professionalism with all stakeholders.
• Well-organized, able to handle multiple tasks efficiently.
• Familiarity with office procedures, safety guidelines, and basic facility support.
• Competent in Microsoft Office (Word, Excel, Outlook).
• Customer-service oriented with excellent telephone etiquette.
  
  

Experience

• 0–2 years of experience in administration, reception, customer service, or facility support roles.
• Experience in training or educational institutions is an added advantage.
  
  

Desired Behaviors & Experiences

• Warm, welcoming attitude and strong customer service orientation.
• Communicates clearly, politely, and professionally in person and over the phone.
• Maintains a neat, well-groomed, and professional appearance.
• Demonstrates initiative, reliability, and punctuality in all tasks.
• Capable of prioritizing and multitasking while remaining calm under pressure.
• Discreet and trustworthy in handling confidential information and company resources.
• Attentive to details and takes pride in delivering accurate, quality service.
• Actively contributes to a positive and respectful workplace culture.
• Shows a sense of ownership and commitment to the upkeep and presentation of the work environment.