Banking Customer Support Call Centre "First Line"

Job Description:

We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Customer Support for our "First Line" department at RayaCX in Cairo, Egypt. As a member of our team, you will be responsible for providing exceptional customer service to our banking clients, ensuring their satisfaction and building strong relationships.

Key Responsibilities:

• Serve as the first point of contact for all banking customer inquiries and provide prompt, efficient, and accurate responses.
• Handle a high volume of incoming calls, emails, and chat messages from customers and assist them with their banking needs.
• Identify and escalate complex issues to the appropriate department for resolution.
• Maintain a thorough understanding of all banking products and services offered by the company.
• Keep up-to-date with industry trends and changes in banking regulations to provide accurate information to customers.
• Collaborate with other team members to ensure a seamless customer experience.
• Meet and exceed individual and team performance targets and KPIs.
  
  
  

Qualifications:

• Bachelor's degree in Business Administration, Finance, or a related field.
• Excellent communication skills, both verbal and written, in English and Arabic.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and work under pressure in a fast-paced environment.
• Proficient in using MS Office and customer service software.
• Willingness to work flexible hours, including weekends and holidays.
  
  
  

We Offer:

• Competitive salary and benefits package.
• Continuous training and development opportunities.
• A dynamic and collaborative work environment.
• Opportunities for growth and career advancement within the company.
  
  
  

If you are passionate about providing exceptional customer service and have a strong interest in the banking industry, we encourage you to apply for this position. Join our team at RayaCX and be a part of a company that values its employees and their contributions to our success.