Customer Experience Specialist
- Milele
- Dubai - United Arab Emirates
- Full-time
وصف الوظيفة
Key Responsibilities
- Act as the main point of contact for customers, handling inquiries and requests both online (emails, social media, live chat) and offline (calls, in-person meetings).
- Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.
- Resolve customer issues promptly, professionally, and effectively, maintaining high satisfaction scores.
- Proactively follow up with customers to assess their experience and identify opportunities for service improvement.
- Maintain accurate and detailed records of customer interactions, transactions, and feedback in CRM systems.
- Work closely with sales, logistics, and operations teams to ensure timely updates and clear communication with customers.
- Develop strategies to strengthen existing relationships and encourage repeat business.
- Analyze customer feedback and present insights to management for continuous improvement initiatives.
- Experience: 2 to 3 years in customer service, client relations, or a similar role (experience in automotive, export, or logistics is a plus).
- Skills:
- Strong communication and interpersonal abilities.
- Problem-solving mindset with a customer-first approach.
- Proficiency in CRM tools and Microsoft Office Suite.
- Ability to manage multiple tasks and prioritize effectively.
- Qualities:
- Professional, empathetic, and proactive attitude.
- Detail-oriented with strong organizational skills.
- Capable of building rapport and maintaining long-term professional relationships.
