Executive Partnerships Excellence

Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions.

With our tech-savvy team and a passion for innovation, we're not just building programs; we empower businesses to build lasting relationships with their customers. 

Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that’s redefining loyalty programs.

More than rewards, we create experiences. And more than customers, we build advocates.

About the job:

As a Executive Partnerships Excellence team member, you will act as the main focal point between our merchants requests received from Partnership team and Dsquares different departments. Your role is to ensure smooth communication, manage day-to-day operations, and maintain strong relationships with existing clients & merchants by fulfilling their requests within agreed timelines. You will be coordinating internally with different departments to guarantee seamless delivery and client satisfaction.

Duties & Responsibilities:

• Act as the main point of contact for merchants requests received from partnership team, managing day-to-day communication.
• Build and maintain strong relationships with existing clients to ensure satisfaction and retention.
• Coordinate with Finance on payment follow-ups, reconciliations, and pending dues.
• Work with the Legal team on contracts, renewals, and compliance requirements.
• Follow up internally with different departments (commercial, operations, tech, marketing, etc.) to deliver on merchant needs.
• Prepare and share regular updates, reports, and feedback with both merchants and internal stakeholders.
• Handle merchants’ requests promptly and ensure they’re addressed in a professional and timely manner.
• Support problem-solving and conflict resolution between merchants and internal teams.
• Track performance against agreed KPIs and ensure commitments are delivered.