Manager - Operational Readiness
- Qiddiya Investment Company
- الرياض السعودية
- Full-time
وصف الوظيفة
We at Qiddiya Investment Company are excited to invite applications for the position of Manager - Operational Readiness. This essential role is designed for a leader who thrives in a fast-paced environment and is passionate about operational excellence. As the Manager - Operational Readiness, you will ensure all operational aspects are primed and ready for the successful launch of our state-of-the-art entertainment venues and facilities.
Key Responsibilities
- Lead and coordinate all operational activities during assigned shifts from the City Command Unit (CCU), ensuring service continuity and process compliance.
- Act as the primary escalation point for incidents and disruptions, making timely decisions and ensuring rapid response.
- Supervise CCU Operators, manage shift performance, and ensure proper task allocation across operational streams.
- Conduct pre- and post-shift briefings to align priorities and ensure seamless handovers between shifts.
- Monitor performance using dashboards and digital tools; identify service gaps and escalate as needed.
- Document incidents, decisions, and shift activity accurately to support traceability and continuous improvement.
- Ensure adherence to safety processes, SOPs, and service standards across all providers.
- Coordinate in real-time with field teams and other control centers to deliver a consistent guest experience.
- Support cross-functional communication by relaying accurate information to stakeholders during active situations
إمتيازات الوظيفة
Comprehensive benefits package
متطلبات الوظيفة
· Bachelor's degree in Business Administration, Operations Management, or a related field; a master's degree is preferred.
· At least 5 years of experience in operations management or a related role, ideally in the entertainment, hospitality, or large-scale project settings.
· Proven ability to conceptualize and execute operational strategies that drive efficiency and enhance service delivery.
· Strong project management capabilities, including experience leading multi-disciplinary teams.
· Excellent analytical abilities with a focus on data-driven insights for decision-making.
· Strong interpersonal and communication skills, facilitating effective collaboration with diverse teams.
· Demonstrated experience in developing and delivering impactful training programs for staff.
· Highly organized and capable of managing multiple priorities in a deadline-driven environment.
· Knowledge of the local market and regulatory requirements in Saudi Arabia is a strong advantage.