IT Analyst | IKEA | Cairo Festival City

Job Requisition ID: 171566

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The IT Analyst plays a critical role in ensuring the smooth, efficient, and customer-centric operation of the store's IT systems, which directly impacts daily sales, customer experience, and co-worker productivity. The role involves working closely with various functions on ERP application engagements, supporting new system implementations, upgrades, and extension of existing applications. Additionally, the IT Analyst ensures optimal performance and availability of all critical IT infrastructure and applications within the store, supporting day-to-day operations.
  
  

What You Will Do:

IT Systems Management

• Manage and maintain business applications and databases to improve efficiency of system operations.
• Ensure all critical IT infrastructure and applications within the store are functioning seamlessly and consistently available to support day-to-day operations.
• Maintain stable and competent systems, ensuring data quality and accuracy.
  
  

User Support and Engagement

• Serve as the primary point of contact for day-to-day support on IT operations, requests, and incidents across multiple stores/business units regionally.
• Ensure average response time and meantime to resolution are in line with defined IKEA Digital/IT Service level agreements, achieving high end-user satisfaction scores.
  
  

Digital and IT Solutions Integration

• Coordinate with the Business Solutions Manager and Digital/IT project teams to implement and integrate digital and IT solutions across various channels (stores and online).
• Support the project team on market expansion projects, configuring and implementing Digital and IT solutions across new business units as per project timelines.
• Assist in the development and implementation of D365/NAV/BC solutions across various modules, including design and development of integrations between D365 and other systems.
• Ensure successful rollout of solutions with minimal post-implementation concerns.
  
  

Required Skills To Be Successful:

• Proficiency in ERP systems, particularly Microsoft Dynamics NAV/BC and D365.
• Strong problem-solving skills and ability to troubleshoot technical issues effectively.
• Excellent communication skills to liaise with business users and project teams.
• Ability to manage and prioritize multiple tasks and requests in a fast-paced environment.
  
  

What Qualifies You For The Role:

• 5+ years experience working as an IT analyst in the retail industry.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Sound technical and functional knowledge of ERP solutions such as Microsoft Dynamics NAV/BC, D365, CRM365.
• Practical experience managing databases (SQL, Oracle) and troubleshooting technical issues.
• 1-2 years of experience in either D365, BC or NAV.
  
  

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.