وصف الوظيفة
Job Description
- AFU- Acquiring unit is primarily responsible for all Merchant Onboarding and Maintenance for all NI merchants, Clients and Third-Party Banks.
- To review KYC documents of new merchants & amendment requests & ensure the docs are provided as per policy and procedure
- Performing the screening for New merchants Via Screening Platforms (Amlock, Match check)
- Ability to identify and verify merchant documents for correctness.
- AFU-Acquiring unit registers all new Merchant details performing the merchant and terminal onboarding process in various systems WAY 4, Base 24, RAM TOOL, XLS and ALIPAY Portal within the stipulated timelines as per the merchant agreement
- Performing Merchant maintenance requests pertaining to merchants such as demographic, account, MSF details etc.
- Merchant Onboarding support for VAS and Digital Wallet Services.
Responsibilities
Task Performance
- Merchant setup / Amendments.
- Daily Rates.
- Ensure that all requests received by the Unit on various applications are processed and responded within SLA.
- Ensure Required MIS is up to date and provided to the required teams as per procedures.
- Ensure that the merchant setups and processed files are transmitted via secured means. All policies are adhered, and no audit points are raised.
- Ensure that there is no impact to BAU in the absence of Supervisor or Manager and process is not impaired.
- Daily, all requests /queries/issues from the internal and external customers should be closed and no request should be outstanding as per cut-off time.
- Ensuring that all activities are carried out as per compliance and procedures laid down.
- Authenticate the signatories /Approvals on request forms & files.
- Suggest initiatives for the improvement of processes.
- MS File Processing.
- Solve simple problems arising from tasks undertaken to complete tasks effectively and efficiently with minimal reference. If ever unable to solve problems, will inform supervisor.
- Keep records relevant to tasks undertaken to provide information and continuity.
- Keep record of important and supporting emails.
Deliver simple administrative services relevant to the role and assigned from time to time to support the activities of the unit.
Education
QUALIFICATIONS
- Bachelor's degree in commerce, business administration, economics or a related field.
- 1 year experience in Banking, and card Industry,KYC & merchant analysis
- Excellent typing & Computer Skills
- Very Good at English Language (Listening, Speaking, Reading & Writing)
- Knowledgeable on MS Excel, Word, Power point & Banking systems.
- Strong communication and organization skills.
- Able to lead the investigations internally and take ownership of the issue until closure.
- Team player and able to empathize with the client.
- Customer focused and should be able to work under pressure and should have an easy-going attitude and Self-motivated.
- Strong analytical thinking & Ability to Take a decision
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