Key Account Manager

Job Purpose

The Key Account Manager is responsible for maintaining and growing relationships with Naqla’s existing clients. The role ensures client satisfaction, retention, and account growth by providing tailored logistics and transport solutions, while serving as the main liaison between clients and internal teams.

Key Responsibilities

• Client Relationship Management
  
• Act as the primary point of contact for all assigned existing accounts.
  
• Build and nurture long-term partnerships with clients to strengthen loyalty.
  
• Understand client needs and ensure Naqla consistently delivers high-quality service.
  
• Account Growth & Retention
  
• Identify opportunities to expand business with current clients through upselling and cross-selling.
  
• Develop account strategies and action plans to achieve revenue and growth targets from existing clients.
  
• Monitor client performance and proactively address any service gaps or risks to retention.
  
• Operational Support & Issue Resolution
  
• Coordinate with operations, customer success, and finance teams to ensure seamless service delivery.
  
• Resolve client escalations efficiently and maintain a proactive approach to problem-solving.
  
• Track account service levels and ensure contractual agreements are met.
  
• Reporting & Insights
  
• Prepare regular reports on account performance, revenue, and client satisfaction.
  
• Provide feedback to management to support service improvements and strategic decision-making.
  
• Maintain accurate records of client interactions in CRM systems.
  

• Bachelor’s degree in Business Administration, Sales, Logistics, or a related field.
  
• 3–5 years of experience in key account management or client success, ideally within logistics, transport, or supply chain.
  
• Strong interpersonal and communication skills with a client-focused mindset.
  
• Proven ability to build trust and maintain long-term relationships.
  
• Strong organizational and analytical skills to monitor account metrics.
  
• Proficiency in CRM systems and MS Office tools.