Customer Service Officer - Retail Banking Group (RBU)

- Overseeing the service requirements of walk-in SME customers while minimizing the operational involvement of the SE Account Manager.
- Implementing maintenance tasks including handling KYC processes, managing compliance activities, and addressing exceptional cases.
- Guaranteeing the provision of ‘superior customer service’ as the primary point of contact for SE Account Managers, effectively and promptly resolving all escalated and complex customer grievances.
- Enhancing cross-selling potential by directing leads to the SE Account Manager.