Customer Service Agent

At cardoO Technologies, we believe every customer interaction is a chance to build trust and create lasting connections. We’re looking for a Customer Service Agent who is passionate about helping people, solving problems, and delivering top-notch support across our retail and e-commerce platforms.

What You’ll Do:

• Handle customer inquiries via phone, email, chat, and social media.
• Provide accurate information about products, services, and policies.
• Resolve issues efficiently while maintaining a positive customer experience.
• Process orders, returns, and exchanges when required.
• Escalate complex cases to the appropriate teams and follow up until resolved.
• Record and track customer interactions in our system to ensure quality service.
• Collaborate with internal teams to continuously improve customer satisfaction.
  
  
  

What We’re Looking For:

• Previous experience in customer service, call center, or support role (e-commerce/retail background preferred).
• Very Good communication skills in Arabic & English (spoken and written).
• Strong problem-solving skills and ability to handle challenging situations with patience.\
• Good computer skills and familiarity with Odoo/ticketing systems.
• A positive attitude, empathy, and a customer-first mindset.
• Flexibility to work in shifts is required.
  
  
  

Why Join Us?

• Work in a fast-growing company in the retail & e-commerce industry.
• Be part of a supportive, energetic, and customer-focused team.
• Opportunities for career growth and skill development.
• A culture that values empathy, collaboration, and results.
• Company Industry: Consumer Electronics
• Company Website: https://cardoo.co/
• Work Location: Remotely
• Working Hours: 8 Hours - Rotational
• Working Days: 5 Working Days
• Days Off: 2 Rotational Days