Support Specialist
- b_labs
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
We are seeking a technically proficient and proactive Application Support Engineer to join our team in Blabs . This role involves supporting key business applications, ensuring system stability, and providing timely issue resolution across retail operations, including POS, ERP, Fintech, and supply chain systems.
Key Responsibilities:
- Provide L1 and L2 support for business-critical retail applications, including POS, ERP, inventory, Fintech, and e-commerce platforms.
- Investigate, troubleshoot, and resolve application-related issues, ensuring minimal disruption to business operations.
- Collaborate with IT, business users to identify root causes and implement permanent fixes.
- Assist in deploying application updates, testing, performing UAT, and supporting go-live activities.
- Document solutions and maintain a knowledge base to support ongoing operations.
- Support data integration and flow between systems (e.g., POS, ERP, CRM, etc.).
- Conduct regular system health checks, monitor logs, and maintain system performance.
- Provide end-user training and support, training materials as needed.
إمتيازات الوظيفة
Office environment: When you come to our b_labs office, you'll find creative workspaces, a well-equipped kitchen, and an open design to foster collaboration between teams.
Flexibility: You know best whether you want to work from home or in the office. However, if you want to join your teammates onsite, we will subsidize the costs for lunch to foster the b_labs office community
Equipment: From "Day 1" you will receive all the equipment you need be successful at work. Therefore, you can choose your laptop and get all the tools you need to stay on top of your game.
متطلبات الوظيفة
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-2 years of experience in Application Support or a similar IT role, ideally within a retail or Fintech environment.
- Strong understanding of retail & fintech systems such as POS, inventory, loyalty, microfinance applications, and supply chain platforms.
- Hands-on experience with ERP systems, preferably Microsoft Dynamics (AX, or D365).
- Working knowledge of DB2 and PostgreSQL, Microsoft SQL databases, including the ability to write queries and analyze logs.
- Basic familiarity with APIs and system integrations is a plus.
- Excellent understanding of problem-solving skills, incident management, ITIL V4, Agile mindset, and a customer-first mindset.
- Very good command of English, both written and spoken, to effectively communicate with technical teams and business stakeholders.
- Ability to thrive in a fast-paced, high-demand retail environment.
