Support Engineer

Kapa makes technical knowledge instantly accessible through AI assistants. As a customer solutions engineer you will work work closely with our 200+ customers to help them deploy and manage both customer-facing and employee-facing AI assistants. Check out Docker’s documentation (https://docs.docker.com) for a live example of what Kapa is (look for the “Ask AI” button).

In This Role, You Will

• Work directly with the founding team to own the support engineering strategy
• Own the support queue and be the first point of contact for customers reaching out
• Collaborate with engineering on bug fixes, escalations and debugging
• Partner with the go-to-market team on the technical parts of onboarding
• Draft documentation and support content to help customers self-serve better (using kapa.ai)
• Occasionally partner with account executives early in the sales cycle acting as a sales engineer
  
  

You may be a good fit if you have*:

• A love for helping customers become successful
• Hands-on technical skills including API integration, debugging customer implementations, and scripting to solve customer problems
• An affinity for LLMs, RAG and agentic workflows (you should definitely like tinkering!)
• The ability to work effectively in a fast in a environment where things are sometimes loosely defined
• This is neither an exhaustive nor necessary set of attributes. Even if none of these apply to you, but you believe you will contribute to kapa.ai, please reach out.