Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE
- Mashreq Corporate & Investment Banking Group
- Egypt
- Full-time
وصف الوظيفة
To delight internal and external customers over the phone ( inbound & outbound -call back)
- Interact with customers over the phone, chat , email to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the live chat, email or telephone.
- Convert sales opportunities in order to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
Adherence
CRD
AHT
Quality score
post call suveuy
NPS
- Operates in a Call Centre environment where the interface with customers is over the telephone.
- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
- Mostly related to explaining procedures or providing information regarding retail banking products.
- University Graduate (preferably with some finance / banking or maths component).
- 1 – 3 years experience
- Very customer focused
- Computer literate
- Excellent communication skills
- Strong listening skills.
