وصف الوظيفة
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
As a Team Lead, you will be responsible to organize and ensure the smooth running of the entire company operations. Your area of responsibility is very wide and ranges from effectively creating and implementing SOPs, monitoring internal team KPIs, increasing the productivity of the team and customer satisfaction, meeting expectations of internal and external clients, and ensuring constant improvement of processes.
In this role, you will:
- Improve customer support experience, create engaged clients and facilitate organic growth;
- Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution;
- Monitor team KPIs, guide and develop the team and nurture an environment where team members can excel through encouragement and empowerment;
- Analyze statistics & data and compile accurate reports;
- Analyze and improve process and service procedures, policies and standards;
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
إمتيازات الوظيفة
- A fast paced, high performing team.
- Multicultural environment with over 50 different nationalities
- Competitive Tax-free Salary
- Comprehensive Health insurance
- Annual Air Ticket Allowance
- Employee discounts at multiple vendors across the emirates
- Rewards & Recognitions
- Learning & Development
Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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