Tele-Sales Agent

Chefaa is a leading digital health platform in Egypt, providing customers with the convenience of ordering pharmaceutical and non-pharmaceutical products online and getting them delivered straight to their doorstep. Our mission is to improve accessibility to healthcare services, and we strive to make positive impacts on our clients' lives.

We believe in the power of talent and are committed to nurturing a high-performing and engaged workforce. As a Order Taker Agent at Chefaa, you will play a role in receiving and arrange orders from our customers, while diligently monitoring the status of ongoing orders.

Responsibilities

• Handle and process incoming orders from customers through various channels (phone calls, emails, online platforms).
• Listen attentively to customer inquiries and provide accurate information .
• Enter customer orders into the system accurately and efficiently, ensuring all necessary details are captured.
• Resolve customer complaints or issues in a professional and timely manner, providing the best possible solution.
• Assist customers with product recommendations, providing information about product benefits and usage.
• Collaborate with other internal teams to ensure seamless order management and customer satisfaction.
• Keep accurate records of all customer interactions and transactions.
• Stay updated with product knowledge and promotions to provide the best customer experience.