CRM Manager
- Invitro Capital
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
Job Overview:
Invitro Capital is seeking a detail-oriented and experienced CRM Manager to join our team. In this role, you will be responsible for developing and implementing effective CRM strategies and managing our customer database. As a CRM Manager, you will play a key role in ensuring efficient customer relationship management, optimizing customer interactions, and driving customer satisfaction. Your expertise in CRM systems and data analysis will contribute to the success of our portfolio companies by maximizing customer retention, engagement, and overall customer lifetime value.
CRM Manager, Responsibilities:
- Develop and execute CRM strategies to enhance customer engagement and satisfaction.
- Manage and maintain our CRM system, ensuring data accuracy and completeness.
- Segment and analyze customer data to identify patterns, trends, and insights.
- Create and implement targeted marketing campaigns based on customer segments and preferences.
- Collaborate with cross-functional teams to optimize customer interactions and touchpoints.
- Monitor and analyze customer behavior and feedback to identify improvement opportunities.
- Provide training and support to internal teams on CRM systems and best practices.
- Stay up-to-date with industry trends and best practices in CRM and customer experience.
إمتيازات الوظيفة
Why Join Invitro Capital?
- Work on cutting-edge AI and B2B technologies: We are at the forefront of AI and B2B innovation. Our employees have the opportunity to work on the latest and greatest technologies, and to make a real impact on the world.
- Help build and grow successful startups: We are committed to helping our portfolio companies succeed. Our employees play a vital role in building and growing these companies.
- Work with some of the best minds in the industry: You will be part of a team of highly motivated and talented people who are passionate about making a difference. You will have the chance to learn from some of the best minds in the industry.
- Supportive and collaborative work environment: We believe in creating a supportive and collaborative work environment where our employees can thrive.
- Competitive salary and benefits package: We offer a competitive salary and benefits package.
متطلبات الوظيفة
Minimum Qualifications:
- 3+ years of experience in CRM management or a related role.
- Proven experience with CRM systems, preferably Salesforce or similar platforms.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and data accuracy.
- Ability to interpret and analyze data to drive insights and make data-driven decisions.
- Excellent communication and interpersonal skills.
- Strong project management and organizational abilities.
- Bachelor's degree in business administration, marketing, or a related field.
Preferred Qualifications:
- Experience with implementation and integration of CRM systems.
- Knowledge of marketing automation tools and techniques.
- Experience with venture capital or investment firms.
